Privacy Policy

• Account info: name, phone number, email, profile photo.
• Verification documents: national ID, driver's licence, vehicle registration (drivers only).
• Trip data: pickup and drop-off locations, route, timestamps, ratings, messages.
• Payment info: mobile money or bank account details to process payouts and refunds.
• Device data: IP address, device model, OS version, app version, crash logs.

• To match drivers and passengers and operate trips.
• To verify identity, prevent fraud, and keep the community safe.
• To process payments, payouts, and refunds.
• To send service messages (booking confirmations, receipts, security alerts).
• To improve our product and respond to support requests.

We share limited information between matched drivers and passengers (name, photo, rating, vehicle, phone where needed for the trip). We share data with payment processors, identity verification providers, and law enforcement when required by law. We never sell personal information.

Trip and transaction records are retained for as long as required by Ethiopian tax and financial regulations. You can request deletion of your account at any time; some data may be retained for fraud prevention and legal compliance.

You can access, correct, or export your data, and request deletion, by contacting privacy@guzoshare.com.

We use encrypted connections, encrypted storage of sensitive documents, and role-based access controls. Report suspected issues to security@guzoshare.com.

We may update this policy. Material changes will be announced in the app at least 14 days before they take effect.