Trust & safety
Safety Guidelines
Safety is the foundation of every GuzoShare trip. Here's how we protect our community — and how you can help.
Verified profiles
Drivers upload ID, driver's licence, and vehicle registration. We review every document before activation.
Community ratings
Every trip ends with a two-way rating. Low-rated members are reviewed and may be removed.
Share your trip
Send your live trip link to family. They see your route, ETA, and driver details until you arrive.
24/7 support
Our team is on call for emergencies. Use the in-app SOS button or call our hotline any time.
For passengers
- Check the driver's photo, rating, and verification badge before boarding.
- Confirm the vehicle plate matches what's shown in the app.
- Share your live trip with a trusted contact.
- Pay through the app — never hand cash directly for the trip fare.
- Rate honestly so the community benefits.
For drivers
- Keep your documents and vehicle inspection up to date.
- Confirm passenger identity before starting the trip.
- Follow posted speed limits and never drive while tired.
- Refuse prohibited items (see the prohibited list in our Terms).
- Report any incident through the in-app Support flow.
Emergencies
For immediate danger, call 991 (Police) or 907 (Ambulance). Then notify our safety team through the app's Support menu so we can follow up.